USTA coaching membership experience launch
- ClientUnited States Tennis Association
- IndustrySports
- ServicesBranding · Customer Experience · Marketing
- CapabilitiesBusiness Analysis · Analysis and Strategy · Content strategy · Sanity.io · Brand Foundation · Feature Prioritization · Brand Identity · CRM & Loyalty Strategy · Audience insights · Product & Experience Strategy
How USTA Coaching is helping more players find the right support
Tennis is growing across the United States, yet only two-in-10 players currently receive formal coaching. To close the gap and fuel the next generation of players, the United States Tennis Association (USTA) teamed up with Code and Theory to launch USTA Coaching, the organization’s first national coaching membership platform—brought to life through a new marketing site, an MVP dashboard experience, and an expanded visual identity for the sub-brand.
Code and Theory partnered with the USTA to clarify the problem, align stakeholders, and shape an experience built to scale. You’ll learn how the team translated a complex national challenge into a focused approach that supports coaches and players. The result: a clearer path to expanding access and accelerating adoption across the U.S.
Key Takeaways
USTA Coaching launched with a new marketing site and MVP dashboard experience
The experience was shaped by user experience mapping and product strategy decisions
Feature prioritization and roadmapping focused the MVP on what mattered most
A refreshed visual identity was expanded across the mobile and website design system

A guided learning experience
The USTA Coaching platform offers a wide variety of courses and certification programs for coaches across the spectrum, including virtual and in-person courses and training requirements. Whether you’re a parent learning drills for your kids’ practice or a seasoned pro looking for an advanced certification curriculum, we designed the platform to help users find the right coaching pathways that develop the skills they need, track their progress and stay motivated to continue their journey. As coaches progress, the experience also supports the next step: choosing the membership tier that best fits their goals and needs.
What We Did
5M press reach at launch in AP, NBC and more
35M target growth for tennis players by 2035
1st of its kind national platform
USTA Coaching site, dashboard, and identity for a new sub-brand
Code and Theory designed and launched the USTA Coaching marketing site alongside an MVP dashboard experience, creating a cohesive foundation for how the new sub-brand shows up and performs. The work brought the marketing and product touchpoints into alignment, making it easier for USTA Coaching to communicate its offering and deliver a consistent experience.
Building on a fresh new visual identity for USTA Coaching, Code and Theory expanded the system across key surfaces to ensure it felt unified and recognizable from the start. Together, the site, dashboard, and identity work established a clear, modern presence that supports the sub-brand’s growth and day-to-day use.
Driving membership retention and expansion
The USTA Coaching membership program has tiers designed to meet the needs of different coaches. Building on the platform’s course and certification pathways, the experience helps coaches stay engaged as they progress. The design was intentional about empowering coaches to easily see and redeem their benefits in a unified dashboard, and easily upgrade to the next tier with just a few taps. New users can take a quiz that helps them easily find the right tier for them, while providing the USTA with valuable information on their coaching needs.
Coaches come in all shapes and sizes — from parents and community volunteers to career coaches and professionals. The USTA has started marketing the new membership program to coaches across America, and thousands of coaches have already registered their interest ahead of the official launch at the 2025 US Open.

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