Sutter Health

Meet Scout: A Powerful Tool by Sutter Health, Building Resilience in Today's Youth

Rates of anxiety and depression among young people have reached record highs in recent years, with U.S. Surgeon General Vivek Murthy calling it “the defining public health crisis of our time."

To help combat this health emergency, Sutter Health, a California not-for-profit healthcare system, partnered with Code and Theory to build, design and launch Scout: a mental health and resilience app that makes care and intervention more accessible for teens and young adults.

Impact

  • 93% Of users identify
Scout content as "meaningful”
  • 80+ Custom-built learning 
and interactive tools
  • 2024 Webby Winner in Apps & Software - Health, Wellness & Fitness

Key Takeaways

  • Built a first-of-its-kind app made for and by youth and their caregivers
  • Developed as a progressive web app to ensure maximum accessibility across the socio-economic spectrum
  • Launched on World Mental Health Day to highlight impact-driven tools that support mental health
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A resource for right now

Sutter Health's 3 million+ patients include thousands of young adults — many of whom face everyday stressors and threats to their emotional well-being.

We built Scout as the first digital toolkit providing practical resilience strategies and 24/7 support for youth on their mental health journey. Scout uniquely combines non-clinical screenings, personalized content, and engaging tools for self-expression.

Built on trust

Building trust with users is important for any product, but for one dealing in mental health, it’s critical. We partnered with a youth advisory board throughout the app development process. By collaborating with members of our key demographic, we identified knowledge gaps and gained critical insight into our audience's day-to-day realities.

We also built Scout with a novel learning management system (LMS) that abstracts personal identifiable information (PII) to fully protect users’ identity and ensure a safe and secure experience.

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Tailored to each user

Scout is different from coaching or therapy and more than a digital mood tracker: it’s a resilience-based resource for youth and their loved ones, offering an adaptable learning program tailored to their needs and interests.

As users share their feelings, Scout provides resources to support them in the moment, meeting them where they are. Scout’s learning program introduces users to coping strategies and response tactics to handle difficult and unfamiliar emotions, while providing a safe space to vent, reflect, and build new perspectives.

Lessons

Tools for self-expression

Finding ways to express yourself is a crucial part of making sense of your feelings. Scout provides users with engaging, easy-to-use tools for self-expression that include a daily journal to write, record and/or draw how they feel, as well as an emotional trend dashboard to help identify patterns in their mood.

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Building every day 'rugged' resilience

Scout’s curriculum was developed using the Rugged Resilience Measure — a clinician-validated, 10-item measure of psychological resilience.

Scout provides tools and practical strategies by identifying qualities associated with successful adaptation to atypical stress. Periodic check-ins help users track their progress over time.

Resilience measure

Crafting an inviting visual language

If you could capture the act of youthful self-expression, what would it look like? This was the prompt Scout’s design team shared with us when we set out to develop the product’s visual language.

We designed a system involving more than 300 original illustrations that celebrated the human hand-drawn sketch. The system aimed to create a cohesive language that would elevate the experience while inviting users to contribute to it through their own visual expression.

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Accessible at its core

Creating an accessible experience — in terms of user experience and inclusivity – was foundational to Scout’s development.

The product meets WCAG standards with an accessibility score of AA and is available in English and Spanish. Scout was also built as a progressive web app to enable faster development, greater cost-efficiency, and more equal access to the experience for users across the socio-economic spectrum.

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The Scout toolkit serves as one small example of how proactive, 24/7 youth mental health support may aid young people before circumstances hit crisis levels.
Vandana Pant | Senior Director, Design and Innovation, Sutter Health

Built for impact

Scout officially launched on World Mental Health Awareness Day to shine a light on the need to create impact-driven tools that support mental health.

With access to mental healthcare facing such an array of challenges, Scout leverages the collective power of clinical resources, engaging design and accessible technology to directly support youth, and their caregivers, everywhere.

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Sutter Health

Meet Scout: A Powerful Tool Building Resilience in Today's Youth

Scout is a mental health and resilience app making care and intervention more accessible for teens and young adults..

Read More
  • +40% Increase in reported user resiliency
  • Developed as a progressive web app for maximum accessibility across the socio-economic spectrum
  • 2024 Webby Winner in Apps & Software - Health, Wellness & Fitness
  • Code and Theory built, designed and launched Scout.

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Facing the Future: A Guide to AI and Design Transformation

We Are a Technology-First Creative Agency

What We Do

Code and Theory is a strategically driven, digital-first agency that lives at the intersection of creativity and technology. We solve consumer and business problems with end-to-end solutions that flex to meet the needs of today’s ever-changing digital landscape.

Our Services

We provide a range of offerings built to support the entire ecosystem.

  • Data, Analytics and Research

    Our data-driven approach enables us to understand every aspect of end-to-end consumer journeys, and powers our work from start to finish.

  • Business & Organizational Consulting

    We work with our clients not only to define and deliver products, services and communications, but also to design the business itself.

  • Transformational Technology

    We help our clients reinvent their technical infrastructure and roadmap in order to deliver for the needs of today and tomorrow.

  • Services, Platforms & Products

    We create best-in-class platforms built around both the user and the business goals, often extending into connected physical expressions.

  • Integrated Marketing

    We deliver the right messages to new and existing customers across the entire ecosystem.

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Join Our Team

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Code and Theory is a proud member of Stagwell Group. Stagwell is the challenger network built to transform marketing. We deliver scaled creative performance for the world’s most ambitious brands, connecting culture-moving creativity with leading-edge technology to harmonize the art and science of marketing. Led by entrepreneurs, our 13,000+ specialists in 34+ countries are unified under a single purpose: to drive effectiveness and improve business results for their clients. Join us at www.stagwellglobal.com