Careers

Senior User Researcher

At Code and Theory, our User Research team helps us to understand the people we are designing for, what motivates them and where well-designed products and campaigns fit into their lifestyles and workflows. We apply a healthy combination of strategic and tactical user research methods including surveys, interviews, usability testing, competitive analysis, concept testing, and cognitive walkthroughs to uncover insights and learn about people, products, and experiences. 

As part of our Data, Analytics, and Research team, User Researchers have a natural curiosity and passion for design thinking and are eager to utilize research in order to prioritize product and campaign decisions, inform business strategy, guide design, and influence the overall user experience. 

Partnering closely with experience strategists and interaction designers, they are the ambassadors for the user perspective, and are confident, compelling, and excited to share findings to internal teams and clients in visual, written, and in-person settings.  

WHAT YOU’LL DO

  • Independently design, execute, and analyze research studies for our clients using a variety of methods such as in-depth interviews, surveys, usability testing, diary studies, and quantitative information architecture testing 
  • Provide tactical, actionable recommendations to inform strategy and design 
  • Clearly communicate findings and insights in a compelling manner to both internal and client teams  
  • Be an evangelist for how research can elevate strategic thinking throughout the organization
  • Provide mentorship and oversight to junior team members to activate their existing skills and inspire growth 

ESSENTIALS

  • Experience in a user research role at a major website, digital agency, publisher, consulting firm, financial, retail/e-commerce, CPG, or FMCG organization.
  • Experience overseeing the entire research process from start to finish, which includes understanding the project brief, developing research objectives, designing the approach, executing the research, and synthesizing data to provide actionable recommendations
  • Able to clearly conceptualize and communicate insights, as well as prioritize findings based on user needs, client business objectives, and overall feasibility 
  • Broad experience with qualitative research methods to inform product strategy and design, working in Keynote, as well as a range of research tools and platforms
  • Equal parts excellent listener, writer, and storyteller
  • Enjoy collaborative work with cross-functional teams in a strategy-driven and creative environment

WHAT IT TAKES

You are nimble, extremely observational, listen hard and understand the need to balance and prioritize in a fast-paced setting. Our research is experience-focused and primarily qualitative, so you need to have broad experience with these methodologies and capably deliver on creative ideas and campaigns. Due to the fast-paced, ever-changing nature of our work, flexibility is a must; the ideal candidate is excited to dive into traditional research methods, and able to manage projects where we are creative with our time and resources. 

SUMMARY

You are equally comfortable working autonomously as you are hyper-collaboratively, and are at ease in planning, scoping, conducting, analyzing and sharing findings for projects and pitches. You nerd out on design trends, tools and are excited to promote a strong user-centric design research culture at Code and Theory. Oh, and your communication style? Ace interviewer, ingenious writer, and a strong presenter of research insights and findings. User Researchers at Code and Theory inspire our internal teams to think differently about how we solve real-world challenges, as well as how we approach and create transformative solutions for our clients. 


ABOUT US:
Code and Theory is a digital-first strategic and creative agency that designs products, content, and campaigns across physical and digital environments. Founded in 2001 and operating out of offices in New York, San Francisco, London, Atlanta, and Manila, we believe a mix of technology and creativity can solve complex business problems to drive forward innovative change.
 
From helping to redefining the publishing landscape through our work with media companies such as NBC News, WWE, Bloomberg, The BBC, The Outline, Vogue, and The Guardian, to creating award-winning marketing programs for brands such as Maybelline New York, Victoria’s Secret, and Burger King, to developing unique customer experiences for NYLife, Quest Diagnostics, Citibank, Dignity Health, Reebok and Colgate to designing physical products for companies like Brown-Forman, Hearst, and Comcast, Code and Theory is a creative agency built for the entire ecosystem.
 
At Code and Theory, we strive to only be limited by our own ambition and creativity. We believe in pushing beyond the easy and obvious answers in order to deliver the solutions that are right for our clients, their businesses, and their users.
 
BENEFITS:
In addition to working with the smart and passionate people that make up the Code and Theory family, you also get the perks. There's the usual - 401k, excellent health, dental and vision coverage, life insurance, flexible spending, pre tax commuter benefits and long- and short-term disability. Code and Theory has a newly improved flexible vacation policy that does not put a defined limit on the amount of paid time off an employee takes in a year as long as they are responsible and accountable to their work. This policy is based on mutual trust between Code and Theory and our employees.
 
Code and Theory is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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All of our roles are open to remote applicants at this time. We're not typical, and neither are you. We're always seeking smart, interesting, and forward-thinking people.

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We Are a Digital-First Creative Agency

What We Do

Code and Theory is a strategically driven, digital-first agency that lives at the intersection of creativity and technology. We solve consumer and business problems with end-to-end solutions that flex to meet the needs of today’s ever-changing digital landscape.

Our Services

We provide a range of offerings built to support the entire ecosystem.

  • Data, Analytics and Research

    Our data-driven approach enables us to understand every aspect of end-to-end consumer journeys, and powers our work from start to finish.

  • Business & Organizational Consulting

    We work with our clients not only to define and deliver products, services and communications, but also to design the business itself.

  • Transformational Technology

    We help our clients reinvent their technical infrastructure and roadmap in order to deliver for the needs of today and tomorrow.

  • Services, Platforms & Products

    We create best-in-class platforms built around both the user and the business goals, often extending into connected physical expressions.

  • Integrated Marketing

    We deliver the right messages to new and existing customers across the entire ecosystem.

Our Offices

We have locations around the world.

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We're not typical, and neither are you. We're always looking to hire smart, interesting and forward-thinking people.
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Code and Theory is a proud member of The Stagwell Group, a private equity firm that manages investments in new media and digital marketing services. Its portfolio includes dozens of collaborative, digital-first agencies and over 9,000 employees around the world. Led by a group of agency and industry professionals, Stagwell is a group of leading companies that are insights-based, practitioner-led and collaborative by design. Learn more about Stagwell at www.stagwellgroup.com

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