Program Manager, India Office

Our Program Manager ensures Code and Theory delivers innovative, immersive web experiences that delight our clients and their customers. We are always striving to balance the demanding nature of working on cutting-edge technologies with the real-world demands of high performance, high security, and accessibility. Working in collaboration with our multi-disciplinary engineering, design, and quality assurance teams, you will build software that solves real-world problems for incredible clients. 

WHAT YOU’LL DO

• Setting Key Result Areas and expectations for each team member.
• Setting the right guardrails and socializing with the team.
• Supervising and monitoring team performance – Timely 1-1s and feedback.
• Reviewing performance and recommending appropriate actions.
• Identifying and recommending staff augmentation and development requirements.
• Keeping a tab on burnout and attrition levels.
• Coach and conduct training/workshops for engineering teams and project management teams on various agile frameworks and usage of various agile project management tools.
• Meet financial objectives by forecasting requirements; and having accurate data on the team and their claims against the project estimates.
• Collate, create materials for and drive delivery reviews quarterly business reviews and weekly status reports for clients and internal stakeholders (including the YML/C&T executive team).
• Participate/conduct defect triage, sprint, releases and program retrospectives.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, problem resolution, completing audits, identifying trends, determining system improvements, and implementing change.
• Drive process improvement program-wide initiatives.
• Provide coaching and guidance to the PM and engineering teams about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently.
• Keep an eye on the latest strategies, tools and terminologies used in project management worldwide so that he may also adopt them to increase productivity.
• Identify lean periods and raise flags in advance to allow identification of new projects.
• Participate in contracts and negotiations.
• Manage risks by Identifying risks.
• Strategizing risk mitigation, transference and acceptance.
• Monitoring and addressing risk events through program-level dashboards.
• Monitor and report program progress by meeting business reporting requirements.
• Measuring performance versus plan.
• Maintaining and reviewing project plans using agile project management tools working alongside project managers for prompt action.
• Ensuring technical quality and appropriate sign-off at every stage of the project

ESSENTIALS

• Preferably a BS or MS degree in Computer Science, Computer Engineering.
• 12+ years of overall experience with 8 years of project and program management.
• Must have been a developer or QA engineer at some point in the past. No prior technical software development experience could be grounds for rejection.
•  Ability to effectively interpret Technical and Business objectives from the client’s perspective as well as challenges and support the team on their deliverables.
• Prior experience directly interacting with or working with clients across the world is a must.
• Extremely strong oral and written communication skills are a must.
• Strong experience working with colleagues and stakeholders in the US.
• Must have a pleasant and polished demeanour.
• PMI PMP/ACP Certificate / Scrum Master certification is a plus.
• Deep understanding of all aspects of software development.
• Track record of championing agile practices and identifying the right framework that can be adopted by agile teams.
• Experience in managing and tracking team velocity, financials, and other KPIs about the project/program and its plan
• Experience in risk management of complex projects.
• Experience in dealing with ambiguous and uncertain situations. Must be able to demonstrate past track record.
• Experience managing project budgets and reporting of various forms.
• Experience using Rally/Jira/Azure DevOps agile delivery tools.
• Proven track record of working independently and making key decisions.
• Ability to influence team members with innovative changes and improvements by challenging the status quo and demonstrating risk-taking.
• Mentor and guide other team members to success within the project management.

ABOUT US

We are Code and Theory, a technology-first creative agency. Our goal: to reduce complexity and help our clients accelerate growth.

We are the only agency at scale with 50% creative and 50% engineering talent; a meticulous balance that unlocks tangible results and long term solutions. Our technology-first approach and focus on connecting technology to customer experiences and communications has made us trusted, strategic partners to the biggest businesses in the world. Our client roster consists of ambitious companies across all major categories, including financial services, healthcare, CPG, hospitality, fashion, tech and more.

While we can’t predict tomorrow, we do know that change is the only constant—and what drives that change is people. We look for passionate, humble, collaborative professionals who want to solve the hardest problems. If that sounds like you, we want to hear from you.

Code and Theory is an equal opportunity employer, and we value diversity at our company. DE&I isn’t just an industry concept that we support, for us it is a mandate and a practice that we weave into everything we do, and everything we make, every single day.